Understood. In building my Monon First Sub layout and working with suppliers for a fairly substantial purchase of cork roadbed, track, DCC system, structures, etc., I find many to be surprisingly unresponsive and candidly really poor business people. My local hobby retailer actually told me my order was too large to bother their staff with! That said, I am a huge fan of Spring Creek Model Trains in Deshler, NE. Deb and Dave Zucker could teach the rest of the hobby retailers a thing or two about responsiveness and how to take care of their customers!
